Avianca Terminal at Miami International Airport (MIA)- Departure, Arrival & Services Info

Concourse J in the South Terminal of MIA handles all the flight operations of Avianca Airlines. The airline has many codeshare and alliances with other airlines, hence serving additional destinations around the world. The Avianca terminal at Miami offers multiple restaurants and retail outlets, as well as accessibility assistance for travelers’ comfort. Its loyalty program and VIP lounge give numerous benefits to the program members. Customer service can be availed through calls, chat, or even through an in-person visit at the airport.

Which Terminal does Avianca fly from in Miami?

Avianca Airlines operates via Miami Airport’s South Terminal. AV, as well as its subsidiary Avianca Ecuador Airlines, utilizes Concourse J of the South Terminal for its flights. Domestic and International Arrivals are through Level 1 and 3, respectively. Level 3 houses the U.S Customs and Border Protection, which international travelers have to clear on arrival.

The Avianca terminal map of Miami Airport highlights its various levels, the location of major checkpoints, and gates.

MIA Avianca Terminal Baggage Claim and Check-In Counters

The facility for Baggage Claim at MIA Avianca terminal is located at the Ground (1st) Level, and Check-in is at Level 2. The airline has specific allowances and rules for baggage, which should be confirmed beforehand.

Check-In

For an Avianca flight, the check-in counters 575-589 are used. Check-in can be done online 48 to 24 hours and closes 60 minutes prior to flight departure.

The airline offers online check-in for free, while additional charges are included for basic and light fares at the airport counter.
Along with online and airport counters, self check-in and printing of boarding passes can be done at the airport kiosk. This kiosk is located in front of the rows at the airport counters.

Baggage Claim

The Baggage Claim Carousels at MIA are at Level 1, and these are handled by the airlines directly. The airline allows bringing a Personal item like a small backpack or a laptop bag for free. Checked baggage is free for specific tier members, while carry-on baggage is offered at discounted prices. For any inconvenience with baggage at Miami Airport’s Avianca Terminal, the airline offers the following ways of reporting:

Delayed or damaged baggage- A Baggage self-management form should be filled out within 48 hours of flight arrival, including all the necessary details like tag number, contact details, and destination. If the report is being submitted after 48 hours of arrival, the Complaints form should be filled out.

All reports and complaints for delayed baggage should be made within 21 days.

Lost Baggage- Options for reporting include:

Filling out the Baggage Self-Management form
Contacting the baggage office of Miami Airport or through AV’s Contact Center

ID and a boarding pass are required to claim a forgotten or lost item.

Note: The airline keeps lost baggage for 2 months from the date of being found, after which they are destroyed.

Avianca Flights Status at Miami Airport

The AV arrivals and departures from the Miami terminal can be checked online and even through the display screen installed at the airport.

Check the airport’s official website for information on MIA flight arrivals and real-time status.
MIA flight departures can be checked through the official Avianca website by inputting the route or flight number details.

Facilities at Avianca Terminal MIA

The Avianca terminal at Miami has several shopping outlets, dining options, and even a currency exchange facility for its passengers.

Burger King
Corona Beach House
Duty Free Americas
Famous famiglia
Ice Currency Exchange
La Pausa
Pharmabox
Starbucks
Stellar News

The MIA Concouse H-J connecter at the second level also has numerous outlets, like:

Brookstone
Desigual
Farm2Air Market
Havana To Go
InMotion
Island Chicken Grill
Miami News Now
The Bar and many more.

Disability Assistance by Avianca Airlines at Miami Airport Terminal

With an aim to eliminate disability barriers, Avianca Airlines provides assistance facilities throughout the MIA Airport premises. Assistance can be requested in the following ways:

Select the Accessibility and Assistance option during flight booking.
Select the Special Services option on “Manage your booking”
Go to the airlines’ counters using the Special Assistance line at the airport
Contact the Help Center

Assistance for visual, hearing, intellectual, and mobility disability is provided.

Provision of wheelchair assistance at MIA Airport by the airline can be availed from the check-in counter either to the boarding gates, or to the seat on the plane.
It is recommended to arrive 30 minutes before the time indicated on the boarding pass, if assistance is needed.
For any disability related query or assistance, contact at +1 800 778 4838 (voice) or +1 800 455 9880 (TTY)

Note: Online assistance should be requested at least 48 hours before flight departure.

Avianca Lounge at Miami International Airport

The Avianca and TAP Portugal Lounge is located near Gate J6 of Concourse J, South Terminal. A collaboration of the two airlines, this VIP lounge in the Avianca terminal at Miami operates 24/7 services. Eligible members having access include:

Avianca Business class ticket holders
Members having AV Airmiles elite status and Star Alliance Gold status
First and business class ticket holders on a same day Star Alliance member flights, Avianca partner’s flights
Moreover, a day pass can be purchased based on availability.

The lounge offers facilities like Resting areas, work areas, food and beverages, WiFi, and showers. For contacting the lounge administration, dial 305-869-3604.

Avianca Loyalty Program for MIA Fliers

Lifemiles, the loyalty program of Avianca Airlines, can be joined for free to earn miles and get benefits from redeeming them. The program has four elite statuses with additional benefits, such as:

Red Plus- 1 entry to the Avianca VIP lounge, emergency row plus seat selection, 5% discount on carry-on baggage
Silver- Group B Priority boarding, 6 seat upgrades to business class, 4 premium seat selection, 1 additional checked bag, 2 entries to the lounge, and 10% discount on carry-on baggage
Gold- Group A Priority boarding, 20 entries to the lounge, 6 premium seats, 8 seat upgrades to business class, 2 additional checked bags, 15% discount on carry-on baggage,
Diamond- Group A Priority Boarding, Unlimited entries to the VIP lounge, 12 premium and seat upgrades to business class, 20% discount on carry-on baggage,2 additional checked bags

These statuses can be achieved by reaching the required qualifying miles.

Fliers can earn these miles by flying with Avianca or its partner airlines and shopping, dining, traveling, or staying with the airlines’ partner brands and companies. The accumulated miles can be redeemed to book facilities like flights, accommodations, travel, seat upgradation, and even to access the VIP lounge.

Note: A Discount for buying Lifemiles Plus is offered to all status members, which is a paid subscription plan offering extra benefits and discounts.

MIA Hotels for Avianca Airlines Passengers

Passengers at Avianca Miami Terminal can stay at the Miami International Airport Hotel, located inside the airport premises, for a short layover or to rest.

Nearby Accommodation Options include:

Clarion Inn and Suites
Regency Miami Airport by Sonesta
Holiday Inn Express
La Quinta Inn by Wyndham Miami
Homewood Suites by Hilton Miami

Alliances and Partners of Avianca Airlines

Under the Star Alliance, AV Airlines has partnered with major global airlines, namely:

Aegean Airlines	Air Canada	Air China
Air India	Air New Zealand	ANA
Asiana Airlines	Austrian Airlines	Brussels Airlines
Copa Airlines	Croatia Airlines	EGYPTAIR
Ethiopian Airlines	Eva Air	LOT Polish Airlines
Lufthansa	Shenzhen Airlines	Singapore Airlines
South African Airlines	Swiss International Air Lines	TAP Air Portugal
Thai Airways International	Turkish Airlines	United Airlines

It has interline agreement with several airlines, which connects the routes of two airlines’ flights and provides a unified experience.

The airline also has several Ground Partners, like Hotels and car rental companies, which offer the benefit of discounts.

Avianca Flight Destinations from Miami Airport

Avianca Airlines has flights to more than 70 destinations. These encompass both domestic and international destinations, which include:

Flights to Argentina, Aruba, and Bolivia
Flights to Brazil, Canada, and Chile
Flights to Colombia, Costa Rica, and Curacao
Flights to the Dominican Republic, Ecuador, and El Salvador
Flights to France, Guatemala, and Guyana
Flights to Honduras, Mexico, and Nicaragua
Flights to Panama, Paraguay, and Peru
Flights to Puerto Rico, Spain
Flights to the United Kingdom and the United States
Flights to Uruguay and Venezuela

The airlines also serves other destinations with its allies and codeshare partners.

Miami Airport Avianca Terminal Customer Service

Customers at the Miami International Airport can contact Avianca Airlines’ helpdesk in many ways. Provisions for reporting and asking queries are through phone calls, a virtual assistant, and even online forms.

Contact Center- +1 786 482 6582, +1 866 919 0081
Individuals with hearing and speech impairments wanting Telephone Device for the Deaf services can dial +1 844 413 7044
For assistance with disabilities- +1 800 778 4838 (voice) or +1 800 455 9880 (TTY)
Air Consumer Protection Division can be reached at +1 202 366 2220 (voice) or +1 202 366 0511 (TTY)
Mailing option is also available at C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE, West Building, Room W96-432, Washington, DC 20590
Vianca, the airlines’ virtual chat assistance, can be reached to clear any queries through the official website.
Submission of requests and complaints can be done through the online forms available at the online helpdesk.
In-person assistance can also be availed by visiting the airlines’ counter located in the Miami Airport Concourse J.