Southwest Airlines Terminal at Miami International Airport (MIA)

Operating from Concourse G Central terminal of MIA, Southwest offers more than 110 destinations, domestic and international. Miami Airport Southwest terminal has accessibility facilities and numerous options related to dining and shopping. The airline offers benefits to its loyalty program members and has partnerships with major airlines, hotels, and rental car agencies. Moreover, options for accommodations and ground transportation are also available. Additionally, Customer service is accessible both in person and through online services.

Which is the Southwest Terminal at Miami Airport?

Southwest Airlines has its operations through Concourse G of Miami Airport’s Central Terminal. Arrivals are at Level 1 for both domestic and international flights. On arrival, International fliers at Concourse G first need to go through the U.S Customs and Border Protection at Level 3, Concourse E. Check the Southwest Miami terminal map to locate the checkpoints and gates at Terminal G. 

Miami Airport Southwest Terminal Departures and Arrivals

The Departure Concourse for Southwest flights is Central Terminal G. Travelers can check the real-time status of their flights on the digital screens installed at the airport, as well as online.

• MIA Arrivals- Travelers can check the status of the arriving flight on the airport’s official website, including baggage claim and other details.

• MIA Departures- Travelers can check the flight schedule at Southwest’s official website by filling out their flight details.  

Southwest Terminal MIA Check-In Location and Baggage Claim

Separate check-in counters and baggage claim carousels are available for passengers at Southwest Airlines. The check-in is through Level 2, while baggage claim is at Level 1.

Check-In

For a Southwest flight, check-in is available through Concourse G, Level 2, from counters 383-392. Gate number 18 is the entry door for its passengers.

• EarlyBird Check-In: Southwest has an EarlyBird check-in for its travelers priced at $15 one-way per passenger. With this, travelers can get 

1. an automatic check-in,

2. improved seat selection options

3. Early access to overhead bins

The airline automatically checks in the traveler and assigns a boarding position within 36 hours of departure.

Baggage Claim

The MIA Baggage Claim for Southwest Airlines at Miami Airport is G9. Travelers can self-tag their bags at the Self-Service Kiosk available at the airport or at the Southwest ticket counter.

In case of lost, damaged, or delayed baggage, travelers can contact the Baggage service office located in the baggage claim area or the ticket counter. An option to file an online report is available for lost or delayed baggage.

• For assistance with baggage, calling Southwest at 1-888-202-1024 is also a convenient option.

Note: Travelers should check the time limit for reporting baggage issues to ensure speedy recovery of their belongings.

Accessibility Facilities by Southwest at Miami Terminal

Southwest Airlines offers various facilities to better accommodate the needs of disabled individuals. Assistance is available from the curbside to the gates and between gates of connecting flights. 

• Facilities and assistance can be availed after self-identifying upon reaching the airport.

• Request wheelchair assistance at MIA either by managing the reservation online or by contacting a Southwest employee at the Airport.

• MIA Southwest Terminal provides facilities for cognitive, mobility, and sensory disabilities.

• The airline also handles and manages the assistive devices during the flights.

Amenities at Southwest Airlines Miami Airport Terminal 

Miami Airport has various outlets for dining and shopping at Central Terminal G. Southwest Passengers can utilize these amenities when going through the concourse.

• Au Bon Pain

• Bead Factory

• Budweiser Brewhouse

• Farm2Air Market

• InMotion

• Misha’s Cupcake

• NewsLink

• Sand & Surf

• Tech on the Go

• Time for Shades

• Travel Bags & Co.

• Villa Italian Kitchen

Southwest Airlines Programs for MIA Passengers

The airline offers programs like Rapid Rewards and even vacation packages to make the journey through MIA airport full of enjoyment and comfort. 

• Rapid Rewards Program- MIA Travelers can become a part of Southwest’s loyalty program by creating an account. A member can earn Rapid Reward points by:

1. flying, 

2. booking hotels and cars with Southwest’s partners, 

3. using its credit card,

4. shopping through its portal.  

Accumulated points can be redeemed for a free flight with the airline. The program offers two-tier statuses: A-List and A-List Preferred.     

These statuses have several benefits for the members, like priority boarding and priority lanes, free checked bags (number of bags differ), dedicated member phone lines, and free WiFi access during the flight.

• Getaways by Southwest- The airline has introduced vacation packages for bundling hotel and car bookings with flights. The program contains various benefits and allows booking a package to any of its popular destinations, such as Las Vegas, Orlando, Hawaii, and many more.

• Dial 1-833-SWA-GTWY (1-833-792-4899) for queries related to the Getaways vacation package program. 

Codeshare and Partners of Southwest Airlines

Southwest Airlines at MIA Terminal has partners airlines, hotels, car rental companies, and many more. The airline has three partners under their interline partnership. These partnerships connect airlines at overlapping networks, allow shared booking at each other’s websites, and even earn Rapid Reward points.

1. Icelandair- This partnership connects Icelandair routes to the Southwest network at Baltimore Airport (BWI), Denver (DEN), Nashville (BNA), Orlando (MCO), Pittsburgh (PIT), and Raleigh (RDU) Airports.

2. China Airlines- This interline partnership with China Airlines (CAL) connects to Los Angeles (LAX), San Francisco (SFO), Ontario (ONT), and Seattle (SEA) Airports at the Southwest network.

3. EVA Air- The partnership connects destinations between North America and Asia through Los Angeles (LAX), San Francisco (SFO), Seattle-Tacoma (SEA), and Chicago (ORD) Airports.

The airline has a partnership with some hotels and car rental agencies, staying and traveling with whom can help earn Rapid Reward Points.

Southwest Hotel Partners

• Marriott Bonvoy

• Choice Hotels

• Best Western

• Hyatt

• MGM Resorts

• Radisson Hotels

Southwest Car Rental Partners

• Alamo

• Avis

• Budget

• Dollar

• Hertz

• National Car Rental

• Payless Car Rental

• Thrifty Car Rental  

Destinations Offered by Southwest

Southwest Airlines offers more than 110 destinations, both domestic and international. The airline has multiple flights operating from Concourse G at MIA throughout the day.

• Flights to Aruba

• Flights to the Bahamas

• Flights to Belize

• Flights to Cayman Islands

• Flights to Costa Rica

• Flights to Cuba

• Flights to the Dominican Republic

• Flights to Jamaica

• Flights to Mexico

• Flights to Puerto Rico

• Flights to Sint Maarten

• Flights to Turks and Caicos Islands

• Flights to U.S. Virgin Islands

• Flights to the United States

Ground Transportation Options for MIA Southwest Terminal

Southwest Terminal in Miami has MIA Ground Transportation options for traveling to the airport and even between terminals. The Central terminal has moving walkways at Level 3 to the MIA Mover Station.

• Airport Shuttle Services

• Metrorail, Tri-Rail, Metrobus

• Taxi services, Ride-sharing apps

• Car rentals

• Brightline 

Note: Explore the option for pre-booking to have a pleasant and smooth traveling experience. 

Hotels and Accommodations Near Southwest Terminal Miami Airport 

Southwest Passengers have numerous MIA Hotel options to stay at during their layover flights, namely:

• Miami International Airport Hotel

• Ramada by Wyndham Miami

• Pullman Miami Airport Hotel

• Wyndhan Garden

• Candlewood Suites Miami

• Hyatt Place Miami Airport

MIA Southwest Terminal Customer Service

Contact the Miami Southwest Terminal customer service for queries relating to:

1. Check-in, cancellations, changes

2. Baggage, accessibility

3. Travel funds, Rapid Rewards, Getaways

4. Family travel and feedback

Travelers at Miami International Airport can contact the following toll-free numbers. 

Before/During the Flight:

• General Questions- 1-800-I-FLY-SWA (1-800-435-9792) (Same for contacting after the flight) 

• Getaways by Southwest- 1-833-SWA-GTWY (1-833-792-4899)

• Existing Hotel Reservations- 1-888-850-3958

• Teletypewriter- 1-800-533-1305

• Automated Flight Information- 1-888-SWA-TRIP (1-888-792-8747)

• Rapid Rewards- 1-800-445-5764 (Same for after-flight contacting)

• Group Travel Services- 1-800-433-5368

After the Flight:

• Articles left at TSA checkpoint- 1-866-289-9673

• Baggage- 1-888-202-1024

Note: Mail can be sent to Southwest at P.O. Box 36647-1CR Dallas, Texas 75235.

Southwest Terminal MIA Recent Developments

Recently, the MIA Southwest Terminal has seen new developments improving ticket counters and security procedures. The ticket counters and baggage handling conveyor belts have been upgraded. New security conveyor door and cameras have also been set up. 

A biometric boarding plan is also underway, introducing biometric boarding at all gates of the airport. This will expedite the security wait times at MIA and enhance the traveling experience at the airport. 

Southwest Flights fly out of Concourse G of Miami’s Central Terminal. Several amenities and accessibility facilities are provided at the Southwest Terminal in Miami. With the airlines’ programs and partnerships, great benefits can be availed before, during, and after their flight. Southwest Customer Service is available both at the airport and by phone.